Case Study: Character Projects

CP_cards_mess

I recently had the pleasure of working with my very talented friend, Jonathan Silberman, in helping him launch his latest venture, Character Projects, a vintage lighting and hardware store, period home design services, and real estate specializing in historic homes around northeast LA. This project was very close to my heart, as it took place during our very own search for an arts & crafts-era fixer under Jonathan’s excellent advice and guidance. Talk about getting to know a client’s business! Having first-hand experience allows me to say, without reservation, Jonathan is my top recommendation in all aspects of home restoration with a sensitivity to period accuracy.

Branding for a service business can be tricky, especially one where the customer stewardship will become the most memorable experience for clients. Lucky for the visuals here, Jonathan pairs service with meticulously restored pieces that speak for themselves. At first we created a wordmark that was much more demonstrative of vintage style, but ultimately we decided to back off and go clean and timeless, allowing the products to do the talking.

Cards & Tags
Cards & Tags

Since Jonathan has such rich imagery to show, we went with moo cards, so he could have as many alternate photos as he wants, adding new sets as needed. This business started as an online store, but grew into a physical studio within a few months. Jonathan picked out some nice tags for pricing and product info, and we worked up some stamps he could use in marking these and other materials, such as tissue, stickers and shipping packages.

We gave him a site that allows for changing content on the home page, while putting a spotlight on each of his services on separate pages. His store links directly to Etsy, where he enjoys the overlap of social shopping with targeted demographics there, so all he has to maintain is changing content, which is easy and intuitive on the WordPress platform. Once his site was up, he was all ready to start promoting the opening of his store in Highland Park.

Character Projects is off to a great start, with a small but effective package of identity materials to help Jonathan grow his business. Visit Character Projects online and dare yourself not to consider remodeling your home.

+ See the full project here.
+ Read more case studies here.

If you’re just starting a new business, you’ve got a clean slate to take it in any direction. A starter branding package can get any new venture off the ground, targeting the right materials for promotion without anything you don’t need. Say hello anytime and let us know how we can help.

Article of the Week

The Danger of Assuming What Your Client Wants, by Allison Stadd for Behance

The title of this article seems so simplistic I almost didn’t read it, but I’m so glad I did, because it’s all about the importance of the discovery process. As a longtime snowboarder, I appreciated the case study of Burton [a snowboard equipment company] refocusing as the go-to brand for women, and the follies along the way to success. The difference between brand appeal from men to women was particularly interesting.

Starting projects and engagements with discovery is how we get to the heart of these issues and the people we’re communicating with. This article provides a great look at how discovery plays a role in a successful connection with a new market. Take a look!

Case Study: Rebranding Descanso Gardens

Main Identity Set

It started innocently enough, with a simple request to create a set of rules around using their wordmark and design a style guide around it. Just a guiding document for internal departments and external contractors to follow for a consistent presentation of all Descanso Gardens print matter. As with many things, though, that which appears simple has many unanticipated questions and discussions ahead, so we started as we always do, with discovery!

In this case, we did a full identity audit of the past few years of print matter, sorted by type [main stationery set, organization communications, membership campaigns, fundraising efforts, field guides, event collateral, signage], mounted to boards and affixed to the walls for all decision-makers to review and discuss. There’s nothing like seeing everything you’ve put out into the world all in one place to really see what works and what doesn’t. My approach is to collect everything and prepare the boards, along with best recommendations ahead of time, then present to the group and see where the discussion goes. Separately, we did a brand audit interview worksheet for stakeholders to fill out separately, to make sure the forward look of the organization was in line with the mission and the values of their membership. This is often where the best insider advice comes out, when people have the chance to speak anonymously.

Much of their core identity was very strong, it just needed a bit of refinement and standardization. Descanso Gardens’ main mission is to steward the land left by the Boddy estate, which includes in greatest number an impressive collection of camellias and native oak trees. We revised the leaf cluster used previously to reflect those of coast live oaks, and gave them a simple boxed wordmark in their signature green that keeps visual continuity with their previous setup. For social media, everything is further simplified, but the 3 elements are all there.

DG_ID_logos

Expanding to the full identity set, we have a standard logo setup, address lockup, leaf cluster placements for bleeds and non-bleeds alike. Descanso previously used an extended color palette reflective of the 4 seasons, which we modestly updated and applied to the business cards, specialty communications and membership campaigns.

Finally, the set was complete, and guidelines could be compiled into a style guide. We’ve covered everything from the basics of logo usage and type styles to organizational messaging and positioning. For the in-house departments, we have the basics of 1-sheet and flyer layouts, and for off-site contractors we have lock-ups and callouts and color specs for all color spaces.

Style Guide

We’re really pleased with how everything turned out, and looking forward to seeing how they use it in the coming years.
+ See more of our work for Descanso Gardens here.
+ Read more case studies here.

Is it time to whip your identity into shape? A brand & identity audit can get everything on track and moving in the right direction, and it also happens to be what we do. Say hello anytime and let us know how we can help.

redesign: inspire 2013

Inspire2013_banner

i’m hugely excited to announce that i’ll be speaking at the redesign: inspire conference this fall, october 21 – 22, 2013, at the smog shoppe in culver city!

described as equal parts conference, salon and retreat, redesign: inspire is shaping up to be a fantastic creative getaway [or staycation, if you’re local]. i’m already overwhelmed at the company i’m in honor of keeping at this event. as you’ll see the speaker lineup unfold through june and july, it’s a group of truly outstanding design thinkers and industry leaders. this year’s event symposiarch is lawrence azerrad, a fantastic designer i met at aiga’s blueprint: freelance panel discussion.

parlato_2013_150this year’s theme is cross-pollination, “drawing from sources beyond traditional design to enhance, strengthen and inspire our work.” i’ll be talking about my long and winding road in design, moving ever outward from the day-to-day bubble in order to give my work balance and clarity. i love the idea that this is a forum format, because while i have plenty to share from my own experience, i’m equally excited to hear from attendees as well. every speaker will be tackling this topic from a different angle. join us and get in on the conversation!

this conference has an early-bird registration deadline of june 30, 2013, for the best possible rate! register this week, and keep your eyes on the redesign: inspire site for new announcements.

AIGA blueprint: freelance

aiga blueprint: freelance
jason adam, mark leroy, heather parlato, spencer cross & petrula vrontikis. photo by paul dimalanta for aiga

last week, i had a blast participating on the aiga los angeles discussion panel blueprint: freelance! i was in excellent company, in concert with mark leroy of silver echo, spencer cross of tokyofarm, and petrula vrontikis of vrontikis design office, moderated by jason adam of hexanine.

i considered the many freelance debates and debacles i’ve been through in preparation, but it seemed once we got going, we really could have talked for hours. one great thing about running your own business is that you can always learn from 3 other people if you sit down and talk about it. everyone has a different experience or has learned some specific twist that can help ratchet the industry ever closer to best & ideal practices. jason kept us from picking apart the details of every point by moving the discussion along.

we talked about a great many things, and all kinds of questions rolled in. aside from saving your money, increasing your moonlighting till you can’t stand it and attempting to take your employer as a client, i think the most general statement about the great unknown can be summed up by these 3 steps of transitioning to freelance:

1. know yourself first. you will have to search yourself for your personal philosophy about how you want to run your business. you’ll draw on past experiences, books and articles you’ve read, inspiration from mentors, and you’ll have a pretty good idea of how you want things to go. you’ll decide on your market positioning and your mission statement, and you’ll brand accordingly.

2. get prepared. knowing yourself is a good start, but you’ll want to check with industry references and standards. find out the main styles of business and see where you fall. learn about book keeping, accounting, tax qualifications, project management, legal specifics that pertain to design and intellectual property. learn all this stuff you don’t know!

3. learn on the job. the first two steps only describe the situations you can imagine—but the business world is all ready to throw you a bunch of curve balls you haven’t considered. there will be intricacies you haven’t prepared for, questionable situations that don’t point to a clear answer [or maybe they do and you’re just mired in it enough you can’t see it yet], interactions that make you question a policy or contract line. and so be it. you will learn what you didn’t know, you’ll consult your network, you’ll make a valuable mistake that informs your future, you will grow, and you will keep on truckin!

blueprint-4panelists
if we look happy, it’s because none of us have bosses! thanks so much to paul dimalanta for the great photos.

with that said, if you have a specific question about something, email me!. in the meantime, here’s a recap of the resources we all talked about:

jason’s recap:
on the hexanine blog!

mark’s resources:
win without pitching manifesto
the brand gap by marty neumeier

petrula’s resources:
lynda.com class running a design business: freelancing

spencer’s resources:
AIGA professional practices in graphic design by tad crawford
design is a job by mike montiero
the education of a design entrepreneur by steven heller
graphic artists guild handbook: pricing and ethical guildelines
talent is not enough: business secrets for designers by shel perkins
california lawyers for the arts
join the spencer-founded kernspiracy list: kernspiracy.com

my additions:
creative freelancer conference, blog & events!
the designer’s guide to marketing & pricing by ilise benun & peleg top [check their blog too]
freelanceswitch.com blog
smashing magazine’s legal guide for designers, check their blog too!
jessica hische’s thoughts on getting freelance work and the dark art of pricing once you have it.

and a couple of my own interviews:
freelancing 101, 102 and 103
creative freelancer blog’s interview with heather parlato on freelancing

how to prepare for your next design project

when you’re not in the business of graphic design, it can be hard to know the best order of operations in getting a project started. what i often end up doing for clients who need a little strategy clarification is summed up in this article so anyone can follow it, consider all the preliminary factors, and end up with a great starting point to bring to any project initiation. while it’s not a final blueprint, having these questions answered before you start makes it easy for both parties to deliver on the same goal.

use these guidelines to prepare your next project and write a general creative brief

define the goal of communication for the project

before you decide on the format of the communication, it’s good to think about the general messaging going into it. what are you trying to tell your market? in the best-case scenario, what do you want them to do in reaction to this piece? a good place to start is to write out a company description and include any mission statement or boilerplate for reference, then indicate what the immediate goal is and how this project will work toward it.

define the audience

this is where you define all the types of people the project should speak to, and describe for your designer their typical lifestyle choices, interests, and availability to similar services. the purpose of this information is to inform your designer on how to communicate with your audience while differentiating you from your competition. if you can, provide sample profiles of typical individuals who would use your products or services. some questions to answer here are: what should the target market think, feel or do in reaction to this piece?

keep consistent with your brand objectives

if you have a brand brief or style guide in place, you will want to use it as a guideline for every project so as to stay on message. if not, the first step is to collect as much of your previous collateral as possible and bring it to your designer for reference. whether you are sticking with an ongoing messaging plan or trying to break from the past, the over-arching narrative of your business should inform all your marketing efforts. submitting these materials to your designer will allow them to work within the context you’ve created, or create context for you if need be.

define your budget

budgeting for a project can be tricky when you’re working with an industry with as wide a fee range as graphic design. there are all levels of firms out there, and as with anything, you generally get what you pay for if price point is your first concern. be realistic about what the value of the project is to you, and what you expect it to do for you. do research with the design firms you’re interested in and ask for a range of what similar projects have cost in the past. be honest about what you can afford, and be open to advice on what can be done within your budget, or perhaps what can be done if you put the project off for now and save a bit more for a bigger impact down the road. an experienced designer will be able to scale a project to fit your budget, so you may not get all the bells and whistles you originally dreamed of, but you can get the materials you need from the designer you want to work with, at a price you can afford.

define your deliverables

some clients have logos, taglines, photography, illustrations, charts & graphs or copy that will be used in creating the final piece, and some will be looking to have any applicable elements created specifically for the project. if you have a set of non-negotiables, make your designer aware of them from the beginning. bring any style guide you have in place that specifies how these materials are to be used, if applicable.

define success

similar to defining your goals, you’ll want to put together some measurable success markers so you can track what your marketing efforts are doing for you. be realistic here, every piece is not going to convert to new business, but if you have a percentage return of new interest in mind, desire noticeable positive feedback from existing clients, or if you would like to break ground in a specific way with a new market, these are things to list from the outset and track as your efforts are put into action.

the designer you choose to work with will ask many more detailed questions to draft a creative brief that will address the your project-specific goal. in the meantime, clarifying these thoughts will allow you to communicate your needs more clearly, and will take a lot of the guesswork out of the discovery interview. if you’re not currently working with a designer and need some help in choosing one, some good starting advice can be found in how to choose the right designer.

if you’ve got everything ready to go, let’s get started!

aiga’s blueprint: freelance

i’m both honored and excited to be a panelist in aiga’s blueprint: freelance on march 28 at nextspace in culver city! we’ll be talking about running our business and share the realities of what it’s like to run your own show. this panel is full of great voices in the los angeles design scene, and best suited to designers or related creative professionals who have been curious about starting their own firms and want the scoop from a range of professionals spanning 5 to 20+ years in business.

if this is YOU, register TODAY!

in the meantime, i’ve talked about freelancey stuff before, and if you’re into that sort of thing:
freelancing 101, 102 and 103
creative freelancer blog’s interview with heather parlato on freelancing

recent work: skift

skift.com 13 trends that will define travel in 2013

It’s been exciting to watch Rafat Ali launch his latest startup, skift.com, a news source on the business of the travel industry, reporting on everything from airline mergers to niche travel apps. For their 1-year anniversary, we created this interactive trend report for distribution at the outset of 2013, a collection of articles with full click-throughs to citations and resources. They reported very positive feedback, and I’m very happy with how it turned out. Interested in what these 13 trends might be? download a copy here.

Interactive pdfs are a great alternate tactic to direct traffic or email marketing, since you get the chance to reorganize information in a different way than you might have it online, creating new value for the reader. Also, there are those who prefer to read a 15-page report over sorting relevant items in a blog, though now with the information arranged as a trend report, these same readers are far more likely to visit your site through the relevant links provided. With InDesign, these documents offer total design flexibility and look far better than something whipped up in word, or [gasp] a presentation deck standing in for its presenter.

see more of our recent work here.

hiatus over!

so yeah, i’ve been offline awhile. but i’m emerging from the media diet, undergoing a branding exercise and i’ll be back in many ways now that 2013 is underway, at places like creative mornings LA & stuff…!